Returns & Replacement policy
🔄 Returns & Replacement Policy – GOODBABYPAKISTAN
Easy Returns, Fast Refunds & Trusted Service Across Pakistan
At GOODBABYPAKISTAN, your satisfaction is our priority.
We understand the importance of safe shopping, especially when buying toys and baby products online. That’s why we provide a 7-Day Easy Return & Exchange Policy for all eligible orders across Pakistan.
For any assistance, contact us:
📱 WhatsApp: +92 331 2066796
☎️ Telephone: +92 21 32777555
📍 Address: Central Plaza, 3rd Floor, Saddar, Karachi
✅ Return Eligibility
You may request a return or exchange within 7 days of the purchase/invoice date if the following conditions are met:
✔ Product is unused, unopened & in original packaging
✔ All accessories & box contents are complete
✔ Product is in resellable condition
✔ You provide valid proof of purchase
(Invoice, confirmation email, bank statement, or order number)
⚠️ Non-Returnable Items
The following items are NOT eligible for return or refund:
❌ Sale & discounted items
❌ Flash deals or bundle offers
❌ Clearance or special promotions
❌ Damaged items caused by customer misuse
❌ Products without original packaging
These policies help maintain product quality and safety for all customers.
💸 Refund Process
If you are not satisfied with your purchase, follow these steps to request a refund:
1️⃣ Contact our support team to initiate your return
2️⃣ We will provide the return address
3️⃣ You must arrange return shipping via courier
📦 Return shipping charges are the customer’s responsibility.
Refund Conditions:
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Refund is issued after the returned product is received and inspected
-
Refund applies to the product price only
-
Delivery charges are non-refundable
🕒 Refund Timeframe: 5–7 working days
Refunds are processed through bank transfer, Easypaisa, or other approved methods.
⚠️ Faulty or Damaged Products
If your product arrives broken, damaged, or defective, you must notify us immediately.
✔ We offer a free replacement within 7 days
✔ The customer must still return the defective item to us via courier
✔ Replacement is sent after inspection & verification
We take damaged-item cases very seriously and ensure a smooth replacement process.
💳 Advance Payment for High-Value Orders
For orders above Rs. 10,000, a 10% advance payment is required.
This helps maintain safety, verification, and faster dispatch.
✔ This amount is refundable if your return request is approved.
📦 Delivery Information
GOODBABYPAKISTAN offers fast, affordable shipping across Pakistan:
🚚 Nationwide Delivery
💰 Delivery Charges: Rs. 185
✨ FREE Delivery on orders above Rs. 3999
⏱ Delivery Time: 3–5 working days
📍 Return Address
GOODBABYPAKISTAN
Central Plaza, 3rd Floor
Saddar, Karachi, Pakistan
Please ensure the parcel is securely packed to avoid damage during return transit.
💬 Need Help? Contact Us Anytime
Our support team is ready to assist you with returns, exchanges, and refund inquiries.
📱 WhatsApp Support: +92 331 2066796
☎️ Telephone: +92 21 32777555
🕐 Timing: Monday – Saturday | 11:00 AM – 11:00 PM
🧸 GOODBABYPAKISTAN – Pakistan’s Trusted Baby & Toy Store
✔ Easy Returns
✔ Fast Refunds
✔ COD & Online Payments
✔ Safe & Reliable Shopping